If the tool determines your battery needs to be replaced, it will place the battery in Battery Safety mode, which makes it possible to continue to use the laptop as long as it's plugged into an HP power adapter.
The battery will not charge during this time, eliminating any risk it may pose. Once in Battery Safety mode, instructions will be provided to get the battery replaced by HP free of charge. Be respectful, keep it civil and stay on topic. We delete comments that violate our policy , which we encourage you to read.
Please see this document here for current information regarding the Apache Log4j vulnerability. Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Every HP product has a unique identifying number called a serial number. You need to know the serial number when working with support, servicing the product, or determining if the product is still under warranty. Every HP computer has a serial number on the surface of the computer.
You can also use Windows or ChromeOS to find the number. For HP computers with Windows, find the serial number by pressing a key combination.
Use a key press combination to open a System Information window:. Find the serial number in the window that opens. If a System Information window does not open, continue with these steps. In the command prompt window, type wmic bios get serialnumber , and then press Enter.
The operating system version, firmware version, and serial number display in the top right corner of the screen. On an HP supported Chromebook, the serial number has ten digits, lists the product number, and has an HP label. Examples of where you might find the serial number :.
If you have a detachable laptop, between the tablet and the dock remove the tablet to reveal the serial number. Every HP printer has a serial number applied to the surface of the printer. If you have connected the printer to a computer, you can also use HP software to retrieve the number. You might need to open the ink cartridge access area or scanner lid to reveal the label. So, buying fakes may bring you and your organization into contact with shady business which may be operated by large-scale criminal syndicates.
Counterfeit toner cartridges may alter the printing behavior of your HP printer 2. Due to their often poor print quality and necessary re-prints, counterfeits are likely to waste valuable resources such as paper or energy. This usually involves putting a reman or refill or imitation cartridge into a box that closely resembles genuine HP packaging, which can deceive customers into paying a higher price for a fraudulent product.
Fraud is an act of deceiving or misrepresenting by presenting an intentional perversion of the truth intended to induce a person to part with something of value, usually money.
While fraud can occur without the presence of counterfeit products, counterfeiting itself is a form of fraud. For smaller orders, take photographs and then complete the online form detailing suspected counterfeit activities.
For large shipments, use our Customer Delivery Inspection. Just ask your HP representative for this no-cost inspection to verify both product quality and authenticity.
Samsung supplies now include HP security labels so you can check the same way you would for HP cartridges. My HP account. Support Dashboard Support Dashboard. Sign out Sign out. Explore Open Explore.
Shop Open Shop. Support Open Support. Instant Ink. Print, play, learn. Latest home laptops. Business laptops. Business desktops. Home printers. Enterprise printers. Large-format printers. Industrial presses. Specialty printing solutions. Managed print services. HP Customer Support. Select your model. How does HP install software and gather data? Apache Log4j Update Please see this document here for current information regarding the Apache Log4j vulnerability.
Need Windows 11 help? Select your type of product from the following table:. Select a location. Europe, Middle East, Africa.
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