Billion of thanks!! If it works in Safe Mode, it may be one of the system services causing this. There are many random glitches like this where an unseeming service interferes with something completely unrelated. Ronil Jogia. My 3 year old laptop has been installed with W7. The problem I am having is that it will suddenly shut down in the middle of use. When you restart, everything is all normal, with no mention of the 'crash'.
It occurs at totally random times, sometimes minutes after startup, and at other times it will not occur for several days. Microsoft Technical Support refuses to help, as I was sold a 'OEM' disc instead of a 'upgrade' disc by the local shop. I am stuck in limbo! This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Umesh P. Hi Ronil Jogia, a. Are you facing this issue from the day one you are using windows 7?
Did you make any changes to your computer recently? Are you getting any error messages? Random shut down may be because of many reasons like hardware failure, driver issue or software issue.
I would suggest you to disable Automatic Restart on System Failure and check for error messages. Post back with the exact error message so that we can help you better. Restart your computer and start pressing the F8 key on your keyboard. On a computer that is configured for booting to multiple operating systems, you can press the F8 key when the Boot Menu appears.
It's in the top-left corner of the window. It's in the upper-left section of the Windows Defender window. Click Advanced scan. This link is below the Quick scan button in the middle of the page. Make sure "Full scan" is checked. If not, click the circle to the left of "Full scan" at the top of the page. Click Scan now. It's in the middle of the page. Doing so will begin scanning your computer for disruptive programs. Wait for the scan to complete.
If anything malicious turns up during the scan, Windows Defender will alert you. You should allow Windows Defender to remove the dangerous items. If this scan doesn't find anything, repeat the scan with "Windows Defender Offline scan" checked instead of "Full scan" checked. If the computer successfully shuts down after the scan is complete, the problem was resolved.
Part 6. Click Task Manager. This option is toward the bottom of the Windows System folder. Click Startup. This tab is at the top of the Task Manager window. Select a program, then click Disable. This will prevent the program from starting automatically when you turn on your computer. Too many programs attempting to start at once can cause your computer to crash, so doing this may fix related problems.
Disable any non-Windows startup programs. Any third-party programs such as antivirus utilities, chat rooms, or other apps should be disabled when you're through. Don't disable Windows processes such as the graphics card or Windows Defender. If not, you'll likely need to bring your computer into your local tech department. What could be causing my laptop to suddenly shut down when I am working in Microsoft Office or watching movies and videos?
Your cooling fan might have some damage, causing your laptop's motherboard to heat up and shut down suddenly. Yes No. Not Helpful 0 Helpful What should I do if my screen is stuck on "shutting down windows" even after several restarts?
Turn it off, then take out the battery. Then put the battery back in and turn it back on. Not Helpful 6 Helpful When I shut down the system, it says, "Some files are open. Do you want to shut down forcefully? What can I do? Right-click on the taskbar and start Task Manager, then you can see what files the system may have open in the background. Not Helpful 2 Helpful 5. Hold the power button on your computer for 10 seconds.
This will turn your system off. You can then turn it back on. Not Helpful 8 Helpful 6. I'm running Windows 7.
Why does my PC automatically shut down while I'm watching videos and listening to music? You may have a virus. The best way to find out is to run your antivirus software.
Make sure your firewall is running when downloading anything to help avoid downloading viruses. Not Helpful 0 Helpful 1. It may be that your Power Plan settings are set to restart the computer when the power button is pushed. Not common, but possible. If you're running Windows , hold the shift key when you do. Not Helpful 0 Helpful 0. This might be a driver problem. Also, Windows 7 Professional is not supported anymore, meaning that drivers will not be updated.
Include your email address to get a message when this question is answered. You Might Also Like How to. Step 1: Create a different admin account.
Step 2: Log-in to the newly created admin account you can even use another admin account that was already on the system. Step 3: Log back into the default admin account. Step 4: Shut down or reboot normally. Another unofficial fix for the issue mentioned above was shared on Reddit. Additionally, this fix was also confirmed to work by the leading IT support firm Quick Heal.
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